Privacy policy

Introduction

This Privacy Policy describes how 9500868673 and its affiliates (collectively “9500868673,” “we,” “our,” or “us”) collect, use, share, protect, or otherwise process your information and personal data through our website, vedhashrimatrimony.com (the “Platform”). You may be able to browse certain sections of the Platform without registering with us. We do not offer any product or service through this Platform outside India, and your personal data will primarily be stored and processed in India.

By visiting the Platform, providing your information, or using a product or service offered on the Platform, you agree to this Privacy Policy, the Terms of Use, and any applicable service or product terms and conditions. You also agree to be governed by the laws of India, including applicable data protection and privacy laws. If you do not agree, please do not use the Platform.

Collection of Information

We collect personal data when you use our Platform or services, or otherwise interact with us. This may include information you provide when registering or using the Platform, such as your name, date of birth, address, telephone or mobile number, email address, and information submitted as proof of identity or address.

With your consent, we may collect sensitive personal data, such as bank account, credit card, debit card, or other payment instrument information, or biometric information such as facial features or physiological information, where needed for features you choose to use and in accordance with applicable law. You may choose not to provide information by choosing not to use a particular service or feature.

We may track your behaviour, preferences, and other information you choose to provide on the Platform and compile and analyse this information on an aggregated basis. We may also collect information about your transactions on the Platform and on third-party business partner platforms. If a third-party business partner collects personal data directly from you, its privacy policy will apply. Please review that policy before providing information.

If anyone claiming to represent 9500868673 asks you for a debit or credit card PIN, net-banking password, or mobile banking password by email or phone, do not provide it. If you have already shared such information, report it immediately to an appropriate law enforcement agency.

Use of Information

We use personal data to provide the services you request; assist sellers and business partners in handling and fulfilling orders; improve customer experience; resolve disputes; troubleshoot problems; inform you about offers, products, services, and updates; customise your experience; detect and prevent errors, fraud, and other criminal activity; enforce our terms and conditions; and conduct marketing research, analysis, and surveys. We may also use information as described to you when it is collected. Where we use your personal data for marketing, we will provide an option to opt out. Your access to certain products or services may be affected if you do not provide the necessary permissions.

Sharing of Information

We may share personal data with our group entities, corporate entities, and affiliates to provide access to their services and products. These entities may market to you unless you opt out.

We may disclose personal data to sellers, business partners, and third-party service providers, including logistics partners, payment providers, and reward programs. Such disclosure may be needed to provide services, comply with legal obligations, enforce our user agreement, support marketing and advertising, or prevent and investigate fraudulent or illegal activity.

We may disclose personal or sensitive personal data to government or authorised law enforcement agencies when required by law or when we believe disclosure is reasonably necessary to respond to a subpoena, court order, or other legal process. We may also disclose personal data where reasonably necessary to enforce our Terms of Use or Privacy Policy, respond to claims concerning third-party rights, or protect the rights, property, or safety of our users or the public.

Security Precautions

We use reasonable security practices and procedures to protect personal data from unauthorised access, disclosure, loss, or misuse. We follow security guidelines when your information is in our possession or when you access your account, and we offer the use of a secure server. However, transmission over the internet cannot be guaranteed to be completely secure. You are responsible for protecting your account login details and password.

Data Deletion and Retention

You may delete your account through your profile and settings on the Platform or contact us using the details below for assistance. Deleting your account will result in the loss of access to it and its associated information. We may refuse or delay deletion while grievances, claims, pending shipments, or other services remain unresolved.

We retain personal data no longer than needed for the purpose for which it was collected or as required by applicable law. We may retain information where necessary to prevent fraud or future abuse or for other legitimate purposes. We may retain anonymised data for analysis and research.

Your Rights

You may access, correct, and update your personal data using the features provided on the Platform.

Consent

By visiting the Platform or providing your information, you consent to its collection, use, storage, disclosure, and other processing in accordance with this Privacy Policy. If you provide personal data about another person, you represent that you have the authority to do so.

By providing your personal data through the Platform, partner platforms, or establishments, you consent to us and our corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners, and other third parties contacting you by SMS, instant messaging apps, telephone, or email for the purposes described in this policy.

You may withdraw consent by writing to the Grievance Officer using the contact details below. Use “Withdrawal of consent for processing personal data” as the subject line. We may verify your request before acting on it. Withdrawal will not apply retrospectively and will be handled in accordance with the Terms of Use, this Privacy Policy, and applicable law. We may restrict or deny services that require the information covered by your withdrawal.

Changes to This Privacy Policy

Please review this Privacy Policy periodically. We may update it to reflect changes to our information practices and notify you of significant changes as required by applicable law.

Grievance Officer

Rajeswari
Support & Help
Vedha Shri Matrimony
4/8/247A Nehruji Nagar,
Anaiyur Reserveline, Sivakasi 626124
Phone: 9500868673
Email: info@vedhashrimatrimony.com
Hours: Monday–Friday, 9:00–18:00